Three Things You Should Know

1 Service ranges

01.Will purchase products for you from selected third-party platforms, but will not take responsibility for the risks that come with the products.
Trixbuy will only provide you with the shopping agent service for selected third-party platforms and Trixbuy is not responsible for the possible risks and legal consequences like quality issues and copyright infringement. To protect your benefits, Trixbuy  will inspect the product multiple times, communicate with you, and provide after-sales assistance during the procedure. If you need to purchase a product from the platform of used items(such as Xianyu) /a third party platform that cannot be verified, extra service fee will be charged and the product is not eligible for return and exchange, and there may be problems like failure to purchase and shipping risks. For details, please refer to the feedback of our staff.

2 Shopping process

02. Two steps of the shopping agent service:
First Step: Purchase; Second Step: Shipping.
You will make one payment for each of the steps. We kindly advise that you estimate the international shipping cost before placing the order.
Step 1: We will purchase the product for you after you pay for the product and the domestic shipping cost incurred in China. The purchased product will be shipped to the Trixbuy warehouse and can be stored for up to 90 days for free. You can purchase multiple products and consolidate them into one parcel to save money.
Step 2: Consolidate the products that are stocked in the warehouse, submit the parcel, pay for the international shipping cost, and the parcel will be shipped to you.

3 Transportation risk

03. The product purchased via the shopping agent service will be delivered by third-party logistics providers; you will be fully responsible for the possible issues with customs restrictions and logistics risks.
As a service platform, Trixbuy is partnered with numerous third-party logistics providers who ship the products we purchased to you. Trixbuy is not responsible for the confiscation, damage, loss, or delay of the products that occurred due to the policy of the customs or the uncontrollable risks associated with the international transportation. However, our site will warn you about the possible risks ahead of time. We will improve our logistics insurance services, since we want to help you assess possible risks and minimize possible losses.

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